eMentum

  • System Administrator

    Job Location US-Washington DC
    Posted Date 7 months ago(7 months ago)
  • Overview

    eMentum is a management and information technology consultancy that works with our clients to successfully transform their organizations.  We deliver strategy, management, and IT solutions that leverage our clients’ strengths, minimize their risks, and meet their goals.  We specialize in providing custom-tailored strategic consulting services, program management leadership, and technical implementation delivery to the Fortune 500 and the Federal Government.

     

     

    Relocation reimbursement is not available for this position.

     

    The successful candidate must be a US Citizen and hold an active Top Secretsecurity clearance.

     

    eMentum values Diversity and is an Equal Opportunity Employer (M/F/V/D)

    Responsibilities

    • LAN Installation will include both LAN hardware and software. 
    • Provide installation, implementation, and problem resolution support for COTS, GOTS and custom designed applications.
    • Ensure that all DS and IRM security and hardware configurations are strictly adhered to. Report security violations as soon as they are discovered. 
    • Ability to work in a team environment that often requires Admins to work together to solve difficult issues.

    Areas of responsibility will include at a minimum:

    • Software Installation: Install and test new software.
    • Troubleshooting and Problem Resolution:
    1. Provide technical assistance to users experiencing trouble with their applications.
    2. Troubleshoot problems utilizing diagnostic software when possible. For problems that cannot be immediately corrected, prepare an issue/instance report recommending necessary course of action to remedy situation.
    3. Provide assistance with password resets, CAC card issuance and other user issues in a professional manner, understanding that English may be some users’ second languate.
    • Hardware and Software Installation:
    1. Install and test new PC hardware and software acquired.
    1.  Ensure that all newly installed computers, peripherals, or boards are in working order and logged into the OMIS inventory
    2. Install and test new PC software, ensure that it is working properly and logged into the inventory.
    3. Interview staff to determine hardware and application.
    4. Provide telephone support to LAN users.
    5. Utilize Remedy to manage tickets. Close tickets in a timely fashion when work is complete.

    Qualifications

    Education/Experience

    • At least three (3) years of system administration experience with proven ability maintaining Microsoft Windows systems in a large Government or Enterprise style environment is preferred.
    • A combination of experience and education may be used to meet this requirement, for example, two (2) years of system administration experience plus BS/BA degree in related field.
    • Active Top Secret Clearance.

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