eMentum

  • Computer Specialist – Educational & Multimedia Labs Support

    Job Location US-Washington DC
    Posted Date 5 months ago(2/17/2018 6:22 PM)
  • Overview

    The Computer Specialist for Labs and Educational Technology support is a highly specialized and yet also highly generalized position which spans several related disciplines including computer technician, network specialist, help desk specialist, multimedia services specialist, instructional technology specialist and even IT subject matter expert. This position requires not only a broad-based understanding of hardware, software and networks, but the ability to synthesize these separate areas systematically to promote a social and collaborative labs environment and other educational technology initiatives.

     

    eMentum is a management and information technology consultancy that works with our clients to successfully transform their organizations.  We deliver strategy, management, and IT solutions that leverage our clients’ strengths, minimize their risks, and meet their goals.  We specialize in providing custom-tailored strategic consulting services, program management leadership, and technical implementation delivery to the Fortune 500 and the Federal Government.

     

     Relocation reimbursement is not available for this position.

     

    The successful candidate must be a US Citizen and hold an active Secret  clearance.

     

    eMentum values Diversity and is an Equal Opportunity Employer (M/F/V/D)

    Responsibilities

    • Supports application and web development, multimedia lab and instructor training personnel, and instructors and students through the design, installation, and ongoing maintenance and technical support for Windows computer-based systems and networks, on Open Net (intranet), development and Internet LANs.
    • Provides technical support for applications and services on these LANs, for up to 150 student workstations and 8 instructor consoles in multimedia/learning collaboration labs, providing solutions to technical challenges specific to the language training needs of instructors and students.
    • As part of a small, necessarily versatile Multimedia Labs unit, supports the Lab Trainer role by providing technical advice to staff and students and by liaising, explaining and advising staff and students on an informal, situational, one-one-one basis in the use and integration of educational technologies.
    • Supports use of multimodal devices to access online educational technology services supported and/or sanctioned by the client by advising in an informal, situational, one-one-one basis.
    • Serves to support the client Multimedia Lab and other IT environments.

    Qualifications

    • Knowledge of LAN administration; Internet protocols, servers and services; specialized media servers including audio/video software, including Windows Media Player; audio/video formats and conversions; and Enterprise-wide software solutions required. Knowledge of multilingual computing and foreign language fonts strongly preferred.
    • Experience will have been acquired in a Windows-based client/server environment with the ability to successfully adapt current environment to higher versions.
    • Experience in supporting personal devices and multimodal environment applications required and knowledge of support for mobile hardware and networks preferred.
    • Experience as a member of a team and directly assisting end-user clientele, positive interpersonal skills and a customer-service orientation required.
    • Knowledge of educational applications strongly preferred with some knowledge of basic pedagogy and technology software study best practices preferred in order support lab trainers.
    • Strong customer service skills and creative, cross-disciplinary thinking to support the diverse ways that services are used.
    • Hold or qualify for a Secret Clearance.

    Education/Experience

    • At least seven (7) years of professional experience with expert knowledge of information and multimedia systems is preferred: 1) experience in a training and computer lab environment, preferably the Sony Virtuoso platform for instructors, the Sony Soloist tool for students, the use of customized content management systems in a web-based learning environment; and 2) other specialized computer network environments such as application development and multimodal training applications.

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