eMentum

  • ServiceNow Administrator

    Job Location US-Washington DC
    Posted Date 3 weeks ago(10/24/2018 8:16 AM)
  • Overview

    eMentum is a management and information technology consultancy.  We deliver strategy, management, and IT solutions that leverage our clients’ strengths, minimize their risks, and meet their goals.  We specialize in providing custom-tailored strategic consulting services, program management leadership, and technical implementation delivery to the Fortune 500 and the Federal Government.

     

    We are seeking a ServiceNow Administrator to join our team. The successful candidate will be responsible for maintaining and enhancing the ServiceNow platform for a Federal client. 

     

    US citizenship and successful completion of government background investigation is required.

     

    eMentum is an Equal Opportunity Employer and values diversity!  M/F/D/V

    Responsibilities

    • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
    • Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes.
    • Develop, configure and improve core and custom applications.
    • Create Active Directory computer and user accounts.
    • Work directly with end users to resolve support issues within ServiceNow.
    • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
    • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
    • Load, manipulate and maintain data between ServiceNow and other systems.
    • Documents, tracks and monitors all problems and requests to ensure a timely resolution.

    Qualifications

    • BA/BS degree the related field.
    • At least 1 year of installation experience as a ServiceNow system administrator, including ServiceNow IT service management (ITSM) experience.
    • ServiceNow system administrator certification.
    • Strong oral and written communication skills.
    • Demonstrated problem-solving and analytical abilities.

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